Background

FAQs

How do I get to Owashi Lodge?

Hirafu Welcome Center is in area E1 and Owashi Lodge is in area E2 of the Hirafu town map.

If you let us know your arrival time to Hirafu Welcome Center in advance, we will be happy to come and give you a ride to Owashi Lodge. If you arrive earlier than the bus schedule or you can’t find our staff after you get off the bus, go to the information center in the Hirafu Welcome Center and ask them to call us to pick you up. Please note that we normally close our front desk at 21:30 if there is no check-in so if you need to check-in later than 21:30, please let us know in advance.

You can book airport shuttle buses any time after September with the following bus companies:

  • Hokkaido Resort Liner
  • White Liner
  • Niseko Airport Shuttle
  • BigRuns

Alternatively, we’d be happy to arrange it for your arrival/departure. Just email us and we’ll take care of it for you.

What time is check-in and check-out?

Our check-in time is from 14:00 and check-out time is 10:00am. We can keep your bags if you go skiing or snowboarding after 10:00am.

How late can I check-in at night?

We normally close our front desk at 22:00 if there is no scheduled check-in so if you need to check-in later than 22:00, please let us know in advance and we’ll make sure we stay open to accommodate you. Or better yet, we’ll come pick you up at the Hirafu Welcome Center.

Can I cancel my booking?

Yes you can but with certain limitations. See Terms and Conditions for full details.

Can I change my booking?

For details on how you can change your booking, please see Terms and Conditions.

Can three adults stay in one Double Bed Bunk Room or One Single Bunk Room?

No, local regulations do not allow us to sleep three adults in those rooms, so you will need to book two rooms or take three places in the Six Person Dorm Room. One child can share a Double Bunk Room with two parents.

Are there smoking rooms?

No, Owashi Lodge is a no smoking facility.

Are the rooms lockable and is there a security locker available in each room?

Our rooms are lockable but we do not have security lockers in our guest rooms. However, we can keep small things like wallets or passports in our safe at the front desk upon request.

Is bedding provided or do we have to bring our own?

All bedding is provided, including sheets, duvet and pillows. We also provide bath towels but no other toiletry accessories.

Are there heaters in every room?

Yes, each room has its own heater.

Do you provide hair dryers?

Yes, each bathroom on each floor has a hair dryer. However if this is particularly important to you, we recommend you bring your own to be safe.

Do any of your rooms have their own ensuite bathroom?

No, as we’re a backpackers hostel, we only have shared bathroom facilities on each floor. The showers, however, are contained rooms with a small bath and a lockable door so they are completely private.

How many people share the toilets and showers?

We have four bathroom units on each floor with a total of 16 bathrooms in the lodge. Each unit has a stand in bath/shower with an opaque door so there is plenty of privacy. Our building has 50 rooms which is limited to 100 people at maximum capacity.

What if I am not satisfied with my stay?

We are committed to ensuring every guest truly enjoys their stay with us. If for any reason you are not satisfied with your stay, please contact us, we appreciate your feedback.

Is wi-fi available in the lodge, including in the rooms?

Yes we have free, high-speed wi-fi available throughout the lodge, including in the guest rooms.
We also have two computers offering free broadband access for guests.

Can I have help booking activities during my stay?

Yes, visit our information desk and chat to our staff for advice on the many activities and attractions you can enjoy during your stay in Niseko.

Is Owashi Lodge open all year round?

Yes, come and see us in winter, spring, summer or autumn (fall). We are awesome all year round.